- Shipping & Returns
Shipping & Returns
We want you to be pleased with your purchase. If you have a problem with size, color, style, comfort or workmanship of any of our products, return it within thirty (30) days of the purchase date and we will refund or replace it.
- Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.
- Refunds for items returned more than thirty days after the purchase date are subject to a 10% restocking fee and will be in the form of a credit redeemable on your next purchase.
- The original shipping and handling charges are not refundable.
- If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.
- We are not responsible for jewelry damaged or broken due to normal wear and tear.
- You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
- Please mail your package in a prepaid, insured, traceable method to the address below.
Questions? Comments? Email us via firstname.lastname@example.org
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please email us if you have a question about international ordering options.
Orders are shipped from New York State, U.S.A. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.